We are very grateful for you lovely people who order from us and we hope our items make your Christmas.
Items that have been shipped – there have been some delays with transit. We always hope these items move quickly but in case they do not arrive by the date stated by the tracking, please do reach out to us. Once we know we will raise an investigation with the courier service. Unfortunealty investigations do take 7 – 14 working days but we will let you know the outcome as soon as we know. Until the item has been declared lost we cannot issue a refund in case it does turn up and arrives to the designated address.
We understand this is disappointing, we are just as unhappy when we know our orders have gone walk abouts. But we appreciate your understanding in these circumstances and its out of our control once it has left our store.
We hope our items make you christmas awesome and we hope you have a great festive holiday!
From The Team @ Tribal